Returns
At VALDÉORI, we take great pride in the craftsmanship and quality of every piece. If for any reason you're not completely satisfied with your purchase, we offer a straightforward return process for eligible items.
Returns are accepted within 7 days of receiving your order. Items must be unused, in original condition, and returned in original packaging. Any signs of wear, damage, or removal of protective elements may void eligibility.
Custom or personalised items (including engraved pieces) are final sale and not eligible for return. Items marked as non-returnable or limited edition may also be excluded.
Once your return is received and inspected, we will notify you of the approval status. Approved returns will be refunded to your original payment method within 5–10 business days. Shipping costs are non-refundable.
How to Request a Return
To initiate a return, submit the returns form below, within 7 days of delivery. Be sure to include your order number and reason for return. We will provide instructions and a return address.